Terms and Conditions
Terms for using RideDoon rental inquiry assistance.
Marketplace bookings during free validation
Published marketplace inventory is separate from the independent provider directory. A vehicle request does not reserve inventory. Your booking is confirmed only after you explicitly accept the current supplier offer before its deadline. The accepted quote preserves the vehicle, dates, supplier, price, deposit and rental terms. No online payment or RideDoon commission is collected during free validation; pay the agreed rental and deposit directly to the supplier and obtain receipts. RideDoon does not own the vehicles or hold vendor deposits. Both sides record handover and return findings; deposit closure requires the customer to confirm receipt. Report disputed deductions through your booking. Extensions require a separate accepted offer. Supplier checks record onboarding review and do not guarantee vehicle condition or replace your inspection.
Free assistance and independent providers
RideDoon assistance is free. Directory providers are independent businesses and are not automatically marketplace partners. Shivam owns incoming enquiries through +91 81715 73247. Assistance is staffed 24/7, with a target response of 5–10 minutes (India time, IST); this is a target, not a guaranteed reservation. Contact the supplying operator for rental disputes, cancellations, refunds and roadside support.
Rental inquiries
RideDoon provides assisted rental inquiries. Submitting the form is a request for follow-up; it does not reserve a vehicle, guarantee availability or complete a rental booking. Assistance enquiries are coordinated by phone or WhatsApp; marketplace bookings use the recorded offer and confirmation process.
Availability and pricing
Displayed starting prices are indicative. Vehicle model, rental date, duration and pickup location may affect the final price. Confirm availability, the total rental price, security deposit, kilometre allowance, excess-distance charges and fuel policy with the rental operator before agreeing to a booking.
Pickup and documents
Most rental operators request a valid driving licence and government ID. Confirm required documents, rider eligibility, pickup and return times, helmet provision and vehicle condition with the operator before pickup.
Operator rental conditions
The rental operator’s agreed conditions govern the rental, including payments, cancellations, refunds, late returns and vehicle damage. Ask for these conditions before making payment or accepting a vehicle.
Contact and inquiry data
Provide accurate contact and trip details so the team can respond. By submitting an inquiry, you consent to contact by phone or WhatsApp and use of your details for rental coordination as described in our Privacy Policy. Contact hello@ridedoon.com for assistance.